SUPPORT

 

ROUTINE MAINTENANCE

EQUIPMENT SUPPORTED UNDER THIS PROGRAM:

  • Trimble TSC2, TSC3
  • Trimble Geo XM, XT, XH Handheld (2003-2008 series) 6000, 7X
  • Trimble R4, R6, R8M2-4, R10 GPS Receivers

Services Covered on Controllers without GPS
(TSC2, TSC3, TCU, Ranger, Recon, Nomad)

  • System Inspection – general physical damage inspection – test torque on external screws
  • Verify and install most current operating system (subject to valid support agreement)
  • Verify and install most current software version (subject to valid support agreement)
  • Run diagnostic checks on touch screen, keyboard, battery, serial loop back, audio, backlight, and NAND memory
  • Clean and calibrate touch screen
  • Check connectivity to charger
  • Check connectivity to Mobile Device Center
  • SD and CF Cardport test
  • Perform maintenance per any applicable service bulletin
  • Check and record warranty status (per Trimble records)
  • TSC2/Ranger Stress Test
  • Check Bluetooth and Internal Radio where applicable

Services Covered on Handhelds with Integrated GPS
(Geo XM, XT, XH, Nomad w/GPS)

All services listed above that are applicable, as well as:

  • Verify and install latest GPS Firmware
  • Field Test GPS ensuring proper GPS reception
  • Check external antenna port for proper GPS reception

Services Covered on GPS Receivers Only
(R4, R6, R8M2-4, R10)

All services listed above that are applicable, as well as:

  • Verify and install latest GPS Firmware (subject to valid support agreement)
  • Test all ports – test power and communication
  • Perform LED test
  • Receiver memory check
  • Record RTK receiver frequencies – test internal radio
  • Field Test GPS ensuring proper GPS reception
  • Test and verify Bluetooth connectivity
  • Verify and install latest Bluetooth and Radio Firmware
  • Verify and test WIFI where applicable

Frontier Precision RAM Service also qualifies the unit as inspected and eligible for Trimble extended hardware warranties.

(*** certain exclusions apply, check with your local FPI Service department for details***)

Any additional services requested will be billed at regular rates.

CONTACT OUR EXPERT SERVICE TEAM

JOSH KARSTEN, SERVICE MANAGER | EMAIL

Please choose the Frontier Service location closest to you!

Bismarck, ND

Frontier Precision
1713 Burlington Drive
Bismarck, ND 58504

701.222.2030 or 800.359.3703

Maple Grove, MN

Frontier Precision
10900 73rd Ave. N., Ste. 120
Maple Grove, MN 55369

Zach Grill
Certified Service Technician

763.496.1366 or 877.698.3077
email

Providing Service in Arvada, CO

Frontier Precision
5480 W. 60th Ave., Unit A
Arvada, CO 80003

Phillip Weller
Certified Service Technician

720.214.3500 or 800.652.1522
email

Colorado Springs, CO

Frontier Precision
4815 List Drive, Ste. 102
Colorado Springs, CO 80919

Andrew Weller
Certified Service Technician

719.409.0930
email

Providing Service in Boise, ID

Frontier Precision
5569 W. Kendall St.
Boise, ID 83706

John Goodsell
Certified Service Technician

208.955.0049 or 800.523.6408
email

Providing Service in Anchorage, AK

Frontier Precision
5701 Silverado Way, Unit J
Anchorage, AK 99518

Antonio Escot
Certified Service Technician

907.868.1500 or 844.868.1500
email

Providing Service in Anchorage, AK

Frontier Precision
5701 Silverado Way, Unit J
Anchorage, AK 99518

Dave Easton
Certified Service Technician

907.522.1600
email

Providing Service in Portland, OR

Frontier Precision
7800 SW Durham Road, Ste. 100
Tigard, OR 97224

Alex Selby
Certified Service Technician

503.620.5244 or 800.523.6408
email

Providing Service in Seattle, WA

Frontier Precision
12658 Interurban Ave. S.
Seattle, WA 98168

Kevin Brown
Certified Service Technician

206.294.5196 or 800.523.6408
email

Providing Service in Honolulu, HI

Frontier Precision
2144 Auiki St.
Honolulu, HI 96819

Kuubi Kenyatta
Certified Service Technician

808.465.3900
email