Delair Expands Drone Repair and Maintenance Operations to US, Qualifies Two Service Firms to Provide Front Line Support to UX11 Customers

LOS ANGELES – January 28, 2019Delair, a leading supplier of commercial drone solutions, today announced the expansion of its customer service operations with the qualification and opening of its first two repair and maintenance centers in the US.

Delair has partnered with Frontier Precision and Seiler Instrument, both experienced drone resellers and service providers, to provide comprehensive customer support for its Delair UX11 advanced mapping and surveying drone.

Delair worked with technicians from both firms to certify them on the latest maintenance and repair processes, required to optimize the operations of its UX11 drone. Seiler’s training took place at Delair’s main manufacturing facility and company headquarters in Toulouse, France. Delair also worked with the service providers to ensure each has a sufficient inventory of parts and spares, as well as the required tooling to perform repair and maintenance on the specific Delair UAV models.

“It’s important that our customers in the US have access to expert service and support so we can we minimize down time when their drones require maintenance or repairs. Having a team of trained and qualified technicians like those from Seiler and Frontier Precision on the ground in the US, will ensure a more efficient service process and reduce the amount of time that our customers’ drones are out of operation due to either routine maintenance or damage from operations,” said Michael O’Sullivan, Channel Sales Manager North America at Delair.

Seiler Instrument has been a reseller of Delair drones for several years and is one of the largest suppliers of brand name surveying and supply equipment in the Midwest. It operates a nationally recognized service and repair facility in Saint Louis, MO where it will support the Delair UX11.

“Going through the very detailed training at Delair’s facility in France was a valuable experience and we saw a lot of similarities both in how we operate as well as our shared value in terms of customer service,” said Joe Jurcevic, Assistant Service Manager at Seiler. “The professionalism in the training I received was top notch. Not only did I learn to repair the units, I also learned how to operate and fly them as well, so when a customer calls in, it will really help me diagnose the issues quickly due to my training on the UX11.”

Frontier Precision is one of the largest geospatial equipment distributors in the world, and offers some of the most innovative and technologically advanced UAS products in the world to their customers. Its service operations, based in Minneapolis, MN and Denver, CO, will streamline the company’s ability to provide local expert service to its US customer base.

“We are proud to be a partner with Delair, working to bring this cutting edge UAS technology to market – in our business it is essential to offer service and repair as an important part of our customer service requirements. Being able to now offer local UAS repair from our Frontier Precision service centers on Delair products, will ensure our customers a better customer experience with minimal downtime when their UAS needs service attention,” said Dennis Kemmesat, President/CEO of Frontier Precision.

Contact us for more information.

For Delair’s full statement, click here.

Solutions

Frontier Precision has a 30-year plus track record of helping you provide a measure of excellence. It all ladders back to our core philosophy of How You Measure Matters. It’s why each day, we seamlessly connect the physical and digital worlds through technology to improve how we all better interact with the earth in meaningful ways. Our tools and solutions make you more efficient, productive, and most importantly, profitable.

Products

Frontier Precision knows that every measurement its customers take is important. It’s why Frontier Precision not only offers the latest, cutting-edge measurement tools, but also understand the continuing need for service and support — because How You Measure Matters encompasses the total customer experience.

Professional Services

From Geospatial Services to GIS Professional Services to Water Resources Data Acquisition Services, Frontier Precision delivers leading-edge measurement technology. We’ve been there, every centimeter of the way, as geospatial technology has evolved. No matter what your need for accurate measurement, we have the experience and expertise to create a customized solution for you.

 

Training & Events

We give you the proper training on the solutions we sell. Sign up for Professional Certified Training to get up and running quickly — all backed by the most experience in the industry. Whether onsite, online or in the classroom, we are helping make our customers efficient, productive, and profitable with today’ s and tomorrow’s technology.

Support

Frontier Precision provides world-class support from centers across a wide section of the western United States. Need support for any geospacial products, software or services?

Contact Frontier Precision at 800-359-3703.

About Frontier Precision

Frontier Precision’s measure of excellence can be traced back to 1988. Four years later, in 1991, Frontier Precision partnered with Trimble — a United States-based GPS equipment manufacturer at the time, and the rest is history. Since then, Frontier Precision has grown with Trimble to be one their largest and best geospatial distributors in the world.

We’ve been at the frontier of technology for three decades, continually offering customers new tools and solutions, all with our end goal in mind to help make our customers efficient, productive, and profitable with today’s and tomorrow’s technology. Frontier Precision is an employee-owned company — each of our team members is committed to your success.

Contact Frontier Precision

WHEREVER YOU ARE, WE ARE.

From our original office in Bismarck, North Dakota, we’ve grown our footprint thousands of miles in every direction.Today, you’ll also find us in South Dakota, Minnesota, Colorado, Alaska, Montana, Idaho, Hawaii, Wyoming, Oregon and Washington — delivering the Frontier Precision difference to more people each day.